Frequently Asked Questions
Everything you need to know about your Rejina Pyo experience.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically taking 3-5 business days for domestic orders and 5-10 business days for international destinations.
How do I process a return or exchange?
You can return unworn items with original tags within 14 days of receipt. Please visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange process.
Are duties and taxes included in the total price?
For orders within the UK and EU, taxes are included. For other international destinations, duties and taxes are calculated at checkout to ensure no hidden fees upon delivery.
How can I find the right size for me?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we recommend checking the 'Fit Notes' section or contacting our styling team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I care for my Rejina Pyo garments?
To maintain the longevity of your pieces, please follow the specific care instructions found on the internal composition label. We recommend professional dry cleaning for our structured tailoring and delicate silks.